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Imported Mailchimp Contacts as Unsubscribed? Here is the fix

Time needed: 5 minutes

If you’ve imported contacts into Mailchimp as Unsubscribed, Cleaned or Non-Subscribed then you won’t be able to send email marketing to those people.
These instructions details the steps needed to change the status of your contacts to Subscribed so that you are able to send email campaigns to these people.
Once you’ve imported contacts into Mailchimp with a status of Unsubscribed, Cleaned or Non-Subscribed you are unable to change the status to Subscribed (the status required to be able to send email marketing).
The way around the issue is to reverse your import and then reimport the contacts with a status of Subscribed.

  1. Undo your contact import

    While viewing your Contacts click ‘Manage contacts’ then ‘ Import history’. Click the ‘Undo’ button next to the import you want to import and confirm that you want to undo the import.

  2. Import contacts as Subscribed

    Import the contacts with a status of Subscribed.

Found this useful? Please share:

  • No. You Don’t Need to Delete Unsubscribed Mailchimp Contacts.
  • How to Resubscribe Someone in Mailchimp
  • How to move to a single Mailchimp audience

Filed Under: Marketing December 2020

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Reader Interactions

Comments

  1. Neal Fox says

    December 29, 2021 at 4:55 am

    Hi.
    For some reason, people who subscribe to my newsletter through a pop up on my site get imported as non-subscribed. Don’t know why, but shouldn’t they be automatically subscribed? I’m not importing them. They’re doing it themselves.

    Thanks.

    Reply
    • Gary says

      December 29, 2021 at 9:57 am

      Check the form on your website as it is likely forcing the status of Unsubscribed.

      Reply
  2. David Huey says

    December 1, 2023 at 12:58 am

    thanks!

    Reply

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