In Mailchimp, the means with which an unsubscribed subscriber may be resubscribed vary depending on various factors. There is no single solution to resubscribe an unsubscribed person in your list.
Here are the basics around the re-subscription process:
If a subscriber unsubscribes themselves, how do they resubscribe?
If a person unsubscribed by clicking an unsubscribe link in one of your campaigns then you, as the account holder (also called user) won’t be able to resubscribe the person. The subscriber themselves will need to manually subscribe to your list.
If the Mailchimp user unsubscribes a subscriber can the user resubscribe the person?
Yes, should a subscriber be manually unsubscribed by the Mailchimp account holder then the account holder is able to resubscribe the person.
The following instructions describe how to resubscribe a subscriber that you’ve unsubscribed:
- Login to Mailchimp.
- Click Lists then your list name.
- Just above the Email Address column click All Subscribers then Unsubscribed from the drop-down.
- Click checkbox next to the names of the people you want to resubscribe.
- Click Resubscribe.
Note that the message you can only change emails you manually unsubscribed will appear if you try to select people that you can’t resubscribe in the instructions above.
If I create a suppression list can I then change the subscribers to be subscribed?
If you import people as unsubscribed into your list then you are able to change the status of the person from unsubscribed to subscribed.
Contact me if you’re looking for Mailchimp training.
How does a unsubscribed person manually subscribe?
Hi Kimberley, Contacts that have unsubscribed may resubscribe by submitting their details through a Mailchimp hosted signup form.
and how do they get the mailchimp signup form
See instructions at https://organicweb.com.au/mailchimp-signup-form/
Hi Gary,
I (as the user) deleted (including the personal data) subscribers from the list after they received all the emails from my campaign and then resubscribed them. My goal was to resend all the emails from my campaign to them but that seems not be possible. It looks like MailChimp ‘remembers’ some data of the deleted subscribers that prevents resending the emails. Is there a way to manage this?
Regards, Edwin
Hi Edwin,
You’ll be able to add the contacts to a new list but unfortunately the list from which they were deleted 🙁
Hello. There’s one problem that I can’t solve.
I’m trying to import my contacts via CSV, but when I select “Non-Subscribed” from “Status of imported contacts”, the contacts list is empty, yet if I select “Import history” I see that the import is completed and there are no error messages.
It is because the update is slow or I made a mistake somewhere?
Walter that is exactly what happened to me. I wan’ted to be honest. These were contact names that we gathered at a tradeshow that were in communication with us and expected to receive information. So, I deleted them – to add them as subscribed and NOW Mailchimp won’t allow me to add them at all??
Not sure the best way to do this?
Same here. I’m just learning to use Mailchimp and I deleted people from a contact list, then tried to import a large number of contacts which contained the same ones I deleted and Mailchimp won’t import those. There has to be a way to add these back.
Why are my emails being “cleaned” when they are working email addresses outside of mailchimp? How can they be resubscribed to receive my updates?
Hi Sarah, please see https://organicweb.com.au/marketing/mailchimp-email-marketing-status/ as this should answer your question. Essentially Mailchimp marks an email address as “Cleaned” if the contacts server reports to Mailchimp the email address doesn’t exist (or if there are other issues with the email address).
The method issues at https://organicweb.com.au/marketing/resubscribe-unsubscribed-mailchimp/ may help to resubscribe the contact.
I deleted 200 addresses because I wanted to reload them easyli in to a new tag. Now I had to realize that I can not reload addresses that were PERMANENTLY DELETE. Is there a hint how to get this reload this 200 adresses?
This should work: https://organicweb.com.au/marketing/resubscribe-unsubscribed-mailchimp/
Hi Gary, we use the Mailchimp plugin at our website (WordPress), because of a mistake the suscribe “click box” at the checout process, was hidden, so all the new contacts were saved ad “unsuscribed” i already made the resubcribe process, it shows the message “100 members queued to be resuscribed” but it didn’t work and don’t change it for the new status. What can be wrong?
Hi Jorge, it’s difficult to understand what may be happening without looking at your Mailchimp and WordPress setup. A fix may be to create a new Audience as unsubscribes in one Audience don’t affect another Audience.
Hi Gary, if i want to sent an email to a recently imported csv list, I’m receiving an error massage “You need to have at least 1 subscriber in order to send the emai”. Does that mean that I cannot mail potential prospects? If so..that’s not feir frm mailchimp.
Hi Alex,
Please check:
Hi Gary,
I basically wanted to delete about 50 of my contacts due to inactivity. In order to make that easier I planned to delete all contacts and then import the ones that are still active again. Turns out you “cannot import contacts that were once permanently deleted..”
Is there anything I can do to get those contact back into my mailchimp account?
Cheers!
Hi Simon,
You could create a new Audience and import those people into the new Audience.