I use the combination of the Gravity Forms plugin with the Stripe add-on to accept payments on all my WordPress websites. I have found accepting credit card payments from over 30 countries for my Mailchimp services simple and reliable to accept using Stripe and Gravity Forms makes integrating WordPress with Strip a breeze.
A few days back I migrated one of my websites to a new VPS. For some reason, in the Gravity Forms Stripe settings, one of the API keys showed as incorrect even although I knew it was valid. I tried to type in the key manually and paste the key into the field but the key kept showing as incorrect.
Fortunately I managed to resolve the issue as below. The key I was having an issue with was the Live Publishable Key however the solution below should work with any of the other keys; Test Publishable Key, Test Secret Key or Live Secret Key:
- Remove the key from the Live Publishable Key field (so that the field is empty).
- Click on another field.
- Enter the key in the Live Publishable Key.
- Click on another field.
This seems to force a check to see if the key is valid. Without first emptying the field, the key check wasn’t being forced.
P.S. Remember to always use end-to-end HTTPs when hosting a payment form.
Manish says
December 17, 2016 at 7:52 pmThis solution is not working for me, can you please help me out with this. In my case secret key showing invalid for test and live both.
Chris says
February 3, 2017 at 1:50 amI have the same problem. The secret key is showing as invalid every time. We have this working fine on a website hosted on server A, but it doesnt work on a website hosted on Server B. Both servers are CentOs.
Jenny says
March 15, 2017 at 9:06 pmThanks Gary, this solution worked fine for me! You saved me a lot of time and frustration. I kept checking and double checking the keys, and they were correct so I couldn’t for the life of me figure out why they weren’t approved by GF. My mistake (although it seems more like a bug in the system) was that I didn’t empty the field first, I just pasted the key over the existing one. Removing the key – clicking another field – and then paste the copied key as you suggested did the trick.
Ross Novotny says
March 18, 2017 at 12:44 amHi There – I am getting a message (below) after I have already made my gravity form live and activated everything for Stripe. How do I overcome this issue?
THIS PAGE IS UNSECURED. DO NOT ENTER A REAL CREDIT CARD NUMBER! USE THIS FIELD ONLY FOR TESTING PURPOSES.