Mailchimp support is very good. If you have a free account you are entitled to limited personal support.
When you first sign up for a free Mailchimp account you get 30 days of personal support. After those initial 30 days you still have access to the excellent Mailchimp help and tutorial articles. If you need further email or online-chat support then this may be attained by paying a monthly fee (which starts at $10 per month).
- Login to Mailchimp.
- Click your name to the top right of the screen.
- Click Account.
- Click Billing then Monthly plan or credits.
- Select a monthly plan.
Note: At any time you may revert back to the free account.