• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

OrganicWeb

Marketing Strategy Facilitators & Mailchimp Pro Partners

  • Home
  • Services
    • Mailchimp Live Public Classes
    • Mailchimp Corporate/Team Training
    • Mailchimp Consulting
    • Marketing Strategy & Planning
  • Free Tools
    • Mailchimp Tutorials on YouTube
    • 5 day Mailchimp marketing boost
    • Map maker for email
    • Is Mailchimp down?
    • Marketing facts and stats.
  • Content
    • Blog
    • Videos
  • Contact & About
    • Contact
    • About
You are here: Home / Marketing / What to do about a disabled Mailchimp account

What to do about a disabled Mailchimp account

It is seldom that Mailchimp will close an account due to Omnivore issues that have been discovered in an account. Mailchimp typically asks a customer to resolve and address any issues prior to disabling an account.

Mailchimp have an interest in their clients not spamming or otherwise contravening any spam laws or ethical practices in email marketing.

I was contacted by a Mailchimp customer asking if I could help them with the issue as described in the message as sent to them from Mailchimp (see below).

Hello,
Our automated abuse prevention system, Omnivore, reviewed your account with the username (user ID: 1234567). It detected content or actions which either conflict with our Acceptable Use Policy, or present a significant risk to our deliverability.
The account has been disabled. You may log in at any time to export and back up your account data, download reports, or close the account permanently.
If you have questions regarding why this account has been shut down, reply to this email or contact us directly at compliance@mailchimp.com. For questions related to billing, please contact billing@mailchimp.com.

The issue at hand, where Mailchimp has disabled a customer account, is of course serious. Although Mailchimp don’t describe above what has caused them to take the step of suspending an account, the reasons could be one or a few of many including, but not restricted to;

  • Should the client be importing known honeypot email addresses then this is a sure sign that an email list has been purchased.
  • If there have been a significant number of spam complaints about a campaign then it’s fairly clear that the subscribers haven’t given their permission to receive EDM from the sender.
  • The client is offering to sell illegal goods in a Mailchimp sent campaign.

Unfortunately the only people that are able to advise further if your account has been disabled is the Mailchimp compliance team.

Found this useful? Please share:

Filed Under: Marketing

Watch Gary in action

Gary frequently adds Mailchimp instructional videos to his YouTube channel. Subscribe to keep updated.

→  Subscribe   ←

How to create a lead-capture form with file download.

How to target your most engaged Mailchimp contacts.

Reader Interactions

Leave a Reply Cancel reply

Primary Sidebar

Free Mailchimp Tutorial

Learn from a Mailchimp Pro Partner

Signup to receive info about Gary's Mailchimp beginner and advanced classes.

Sign up

Gary on Australian National Radio

Changes are coming to the Australian Spam Act

Read Gary's article in SmartCompany

Meet Gary, Mailchimp Expert

Gary is a Mailchimp Expert and Partner. He delivers Mailchimp training and consulting services in Australia, New Zealand and Singapore. Gary presents at Mailchimp events and hosts the first, and only, Australian Mailchimp sponsored event. He is M.B.A. qualified from Henley Business School, U.K.

Contact Gary for your Mailchimp needs

Footer

Customer ratings

Mailchimp pro partners

Contact

Contact Gary for all your Mailchimp training, consulting and integration needs.

Contact Gary.

Copyright © 2021 · Sitemap · ABN: 40800872179 · Privacy Policy · Terms of Service