It is seldom that Mailchimp will close an account due to Omnivore issues that have been discovered in an account. Mailchimp typically asks a customer to resolve and address any issues prior to disabling an account.
I was contacted by a Mailchimp customer asking if I could help them with the issue as described in the message as sent to them from Mailchimp (see below).
The issue at hand, where Mailchimp has disabled a customer account, is of course serious. Although Mailchimp don’t describe above what has caused them to take the step of suspending an account, the reasons could be one or a few of many including, but not restricted to;
- Should the client be importing known honeypot email addresses then this is a sure sign that an email list has been purchased.
- If there have been a significant number of spam complaints about a campaign then it’s fairly clear that the subscribers haven’t given their permission to receive EDM from the sender.
- The client is offering to sell illegal goods in a Mailchimp sent campaign.
Unfortunately the only people that are able to advise further if your account has been disabled is the Mailchimp compliance team.