Are your images in your email campaigns failing to display for some people? There are two likely causes for images not displaying by default.
If contacts receive your email campaigns however they see an empty box where the image should show then there is likely one of two issues:
- Images added to your campaign were in a file-type not widely used.
- The contact has a local setting to avoid displaying images by default.
To do:
- Only send campaigns with images of the file-types; JPG, JPEG, PNG or GIF (TIFF, SVG, BMP and other filetypes aren’t as widely supported by email readers).
- Always include a “read in browser” link at the top of each campaign. As the sender we can’t force the recipients email reader to display images.
Note: Unfortunately the setting to not display email images is a setting on the recipients email system.
All images in my test email (newsletter campaign) are “broken image” icons but I simply uploaded the (properly sized jpg) images to Mailchimp when I created the email campaign. I use gmail and have never had trouble seeing images before and my local settings are to display all images. Also never had this problem when sending Mailchimp campaigns last year.
Hi Galla,
That really is odd! I use Gmail too and haven’t seen the problem that you’re having. Was this perhaps a temporary problem i.e. if you try again now do the images show?
Hey Gary, I’ve been using Mailchimp for like 10 years. And I’ve noticed over the last few years (maybe from the beginning, not sure) that my images don’t show up – that is when I get my own Mailchimp emails in my gmail, I have to click a link at the top to display images (even I click the Always display images link, but have to do it every time). All other emails I get the images show up, so it’s not a setting in my gmail. I’m not sure if this problem is happening to my customers or not. Nevertheless its VERY DISCONCERTING that images don’t automatically show up when I get the email. And I wonder if I’m doing something wrong on mailchimp, but can’t find any articles online about this particular problem.
Do you know what could be going on?
Hi Jesse, I haven’t ever heard of this issue. Images are just a link in Mailchimp (the link is a standard HTML image link just like any website or other email). It is up to the receiving system to display the image. It therefore must be something on the Gmail side or your side and not Mailchimp 🙁
I am having a similar issue. Images don’t show up as broken, just absent.
I am using the same email layout I have used for past email campaigns. I didn’t have this problem before but since last night, I have sent several test emails and of the four images, they sporadically show up or don’t. I have edited each of them, saved and resent, but still sporadic. I don’t know what else to try.
If this is a recent sporadic issue then it’s best to wait a few days to see if it continues. If this is caused by a network issue then it could take a short while to resolve itself.
It’s so frustration. I replaced the first two images in case they were two big. Now all are showing up except for the first one. Same problem on IE and Chrome. Opening in Yahoo. I had wanted to send out today or tomorrow.
This is a Yahoo, network or local issue. If this was a Mailchimp issue then none of your images would show. If you have a different email provider then test with that to determine if it’s Yahoo.
Actually, none are showing up on IE now in Yahoo but three are showing up on Chrome in Yahoo. They all show up on Mobile.
I tried a test today and all pictures were showing up on both browsers so I went ahead and sent the campaign. I think its all good now. Thanks.
I’m having the same problem as stated before. I see broken images instead of my default logo
same issue here, no images showing up when sending to my email, tried everything. wondering what to do, reassured that other people are having the same problem, anyone know of anything?
Same issue. I made an other e-mail campaign for an other company and it worked. Help!
Absolutely dealing with the same problem. None of my images are showing up and my company and newsletter are very image intensive. I’ve been doing them for over 5 years and have mastered the proper sizes and file types. This has NOTHING to do with my end. Seeing others with the problem and not being given an helpful advice is alarming considering this is Mailchimp. I’m starting to think Mailchimp changed something in their settings when updating their system some time recently and aren’t aware of what it is that was changed. This is VERY frustrating.
Hi Bretzky,
Please raise this issue with Mailchimp support and let me know the outcome.
My issue is that I haven’t seen this before where it has been a Mailchimp issue. When clients have raised this in the past it has always been something other than Mailchimp with the most common causes being:
I’d appreciate it if you keep this thread updated.
Same thing. This seems to be a server side issue with the asset management. To add on to problems, I cant even upload any photos now.
Hi Clar, what error are you seeing when you try to upload your photos. Also ensure that any files uploaded are less than 10MB.
Hi Gary,
Thanks for getting back. Error message only said upload failed. My photos were originally even below 1MB, around 72kB.
Hi Clar, the maximum size is 10MB so it isn’t a filesize issue.
Hi Gary, aside from the upload problem, the bigger problem at hand is that the images in most templates are delinked. There are too many templates to re-insert them from the content studio – they were created from years before so it’s also impossible for me to remember where the images should go. This is the same problem as the other comments and nothing works for me.
I have the Mailchimp links to the images and some of these links no longer work. Hope this gives a clue where the problems might be. Looking forward to your suggestions.
Hi Clar, have the images been deleted from Mailchimp?
Hi, I am new here, I am trying to send Email Campaign to subscribers, which I add myself in the list. The campaign is just an image of introducing products that I made the flyer in some other design program, and save it as JPG file, and in email campaign is an image block. But after sending it out to my audiences/ subscribers, I don’t know they see the flyer or not, because got the same email but for me is just the link and some text, like where is it from and who made it…
Can you please help me to know what is the problem?
Hi Shakeh,
Unfortunately we can’t control if email readers load images or not 🙁