Mailchimp have introduced a new image editor. Once you’ve uploaded your images to the Mailchimp Content Manager you’ll be able to edit your images using the new image editor. The new image editor is very powerful and has many new features.
Update: This post is outdated. Please see the latest instructions on how to resize images in Mailchimp.
A questions I’ve been asked many times over the past few days is to to use the new auto-resize function. The auto-resize functionality as at the time of publishing this article is a temporary solution. The video below describes how to use the new auto-resize feature for images. Of note is to remember to click the blue check-mark in the image and to click save before closing the image editor.
Note: You’ll know you need to auto-resize if you see the following message in Mailchimp:
After completing the steps you’ve listed, and clicking SAVE, my image still appears to be the same size. In the Image pane on the right that shows beside my campaign, it lists the same size as when I imported the image, and hasn’t updated to 1200px like it claims to have inside the image editor. So strange! Any ideas?
I had this same issue a few days back. I tried again a bit later and all worked again. Strange!
How can I change the image to the size I want it to be? The editor won’t let me pick my own size.
Hi Brie, check back to your image editor later this week as Mailchimp will be reintroducing this functionality.
Would like to hear about how to further reduce the size from 1200 pixels wide! Seems like it will only allow me to crop if I go back in to edit once the auto-sizing is complete.
Didn’t work for me. I want the image to be physically smaller in my document, and can’t find any way to do that. What’s wrong with just a regular tab that we can grab to resize an image???
Hi Linda, the resize functionality will be released by Mailchimp this week.
That’s good to know, thanks for the info!
EXTREMELY FRUSTRATING that MC would produce something that isn’t fully functional!! Thanks for the help.
How can you manually resize image in mailchimp with the new editor? The only option available is to crop?
Mailchimp will be releasing resize functionality in the coming days.
Thank you very much Gary for your email. To what extent do you know when does Mailchimp plan to release the functionality for resizing pictures ?
Should be anytime 🙂
Very Frustrated that I can’t resize a picture and I see many others are as well. Almost so much that I’m tempted to change to another mail service. I send emails out daily and this is frustrating. I’ve spent a lot of time trying to figure it out thinking it was something I was doing. Why would they change something that was not user ready??
Likewise! The message is telling me I’m going to obliterate email boxes… yet gives me no real option to fix it (anymore- used to be VERY simple and now it seems I can only crop). On December 11th you thought it would be that week… It’s now two weeks later and still nothing? Please do pass this on to them. This is when many of us are sending year-end emails.
I cannot crop an image.
any update on this? Sill can’t resize and it’s the new yeawr.
The resizing is live and available; for example if you get the message to reduce the size of an image then click the fix link and Mailchimp will automatically reduce the width to 1200px. Click ‘save’ and the smaller dimensions will be saved.
I can’t crop either. Frustrating. It doesn’t allow me to set the proportions for the crop, just generic cropping which cuts off part of my original image.
Hi Catherine, when in the image editor, uncheck ‘lock dimensions’ and you’ll be able to manually set the width/height.
Worked like a charm! Thank you for the prompt assistance! I don’t know a great deal as never trained, but this did the trick!
Still Soooo Frustrated. My image is not too large by their definition I just want a smaller image and it won’t resize or save. I’m just about done!!!!
I’m unable to resize. You broke what didn’t need fixing. Time to start looking for alternatives to Mailchimp!
This is not true. I have tried doing these days for days now and it still isn’t working. Does my 500+ size company need to start looking for an alternative to mail chimp?
Hi Angel, resizing is working for me. Please advise what steps you are taking and I’ll try to help.
This is not working for me. When I unlock dimensions and enter new dimensions, the entire picture does not resize. Any ideas? The dimensions are not too big, I just want the image to be smaller. I liked the old way better! What can I do?
Hi Karyn, please ensure that the dimensions remain locked; you’ll then be able to resize.
Ahhh! Yes!! That worked! Thank you so much for your prompt response!!
I’m trying to resize a pic that’s too small, something easily done with the old version. I can type in the new width desired, but as soon as I leave that box, it goes back to the original dimensions. There is no “check mark” to save either. Thanks for your help.
I cannot manually resize an image (in this case, making it larger). I’ve tried to type in the desired dimensions, but as soon as I leave the width box ,it goes back to the uploaded dimensions. Please advise.
I still cannot resize. Dimensions are locked. I resize but it will not save the new size. It DOES save an additional image but in the same size. What is going on?
Disappointed that Mailchimp made such a simple task so difficult. Cannot resize the image like I used to be able to … wasting a lot of time.
I too have tried everything to get the pics for my company’s newsletter to fit (2 pictures for 2 columns of text side by side). I used to just uncheck “Lock Dimensions” and manually change the settings to 450(w) x 270(h). Now, I just can’t get both pictures to be that size so the columns aren’t thrown out of alignment. I even tried to manipulate the pictures with photo editing software before uploading to Mailchimp and that doesn’t work either. This is incredibly frustrating.
Hi! I am trying to resize, not crop. I want to make my image smaller and I cannot seem to understand how.
The only intuitive option I get is cropping.
Also a button for UNDO would be greatly appreciated.
Waiting for your reply
We really need those handles back for resizing images. This is completely unsatisfactory.
I’ve spent hours trying to edit photos for a newsletter. Each one has issues. Cropping feature not working, nor your automatic re-sizing. Also missing some of the other editing features that made Mailchimp such a pleasure to work with. Can we get them back?
I am not able to resize at all, only crop. How do we toggle between the options??
It also does not save any text I add to an image. NOT THERE
Hey Gary. I left you a YOUTUBE comment as well. I am trying to resize a youtube video that I am sending out in an email. When I try to edit the size of the youtube video, it says: “drats unable to save edits”. I have locked the dimensions, I have have deleted the video block and added a new one etc. I have tried this for over a month now. Any other suggestions?
Hi Rod, When adding a Youtube video via the video block you are showing the video thumbnail image to recipients in the campaign. Try to replace the thumbnail with your own image and all should be good.
Hi Gary,
I am trying to make a small image larger. This was very simple in the old MailChimp. I have tried locking and unlocking etc. Please advise. Thank you.
Amanda
Hi Amanda, please avoid increasing the size of images; unfortunately your image quality will suffer greatly.
Hi, thank you for this! I now understand (it’s not me) as I’ve been struggling with re-sizing for some time now. This used to be a very simple technique. This leaves me wondering why? Suspect that there will be $ involved. If so, it would be nice if they would stop leaving us hanging and get on with the agenda. Peace out.
Sorry, but unlocking the dimensions does nothing. All mine does is crop. No resizing. And for that matter, cropping doesn’t work either, it doesn’t save. Very glitchy, doesn’t want to stay in place once you do a crop.
19th of Feb and still unable to resize images…
Gary, Are you there? I see I’m not the only one to be so frustrated with this issue!! Can’t resize. only crop. Can you please do a step by step to resize an image? I’ve tried everything and just want to scream!!!!
I am still unable to crop as of 27 February 2019. Once the cropping tool is activated, I can’t unclick so wherever I move the cursor/mouse the tool moves with it.
What do I have to do to shake the pesky thing off and save the crop?
Hi – That worked for several months and now when I uncheck ‘lock dimensions’ it doesn’t do anything. Have they freakin’ change the process AGAIN?
This is such a joke! What is the point of the tool if it doesn’t work – don’t make the code live if it doesn’t work. I make changes, click ‘Save’ and nothing happens. Great job.
Thanks for sharing all of your experiences!
I had the same frustration for 15 minutes, and I’m not sure why someone else hasn’t posted a reply with the solution yet, but I did end up figuring out the new system. All you do is enter in a new width and height in the boxes on the bottom left of the edit screen. They are a greyed out color so it doesn’t look like you can edit the dimensions in the edit screen, but you can. It doesn’t help that after you edit those numbers, the image does not appear to update in any way, but when you click SAVE, the image will reduce in size (if you select smaller dimensions than the auto-size).
It doesn’t work for us. We are Mac users and have tried using both Safari and Chrome. The old version was plenty good for us and worked. The new tool has at least doubled the time necessary to get out a monthly newsletter. I appreciate the attempt to enhance it but, in our case, there was no need. Can an option be added “Click here to use the classic photo editing tool”?
When I try to crop an image then click save it shifts the crop box so that it then cuts off my images. What am I doing wrong? This has been extremely frustrating!
Great suggestion Paula – and oh so simple!!! Often the simplest solution is the best – took you to think of it though!!
Cannot re-size the image. I’ve deleted and started with a new image. Nothing is working. I deleted the content box and started over. Still a failure.
This last solution is not working for me either. I did figure out that you need to click on the “custom crop” under the common crops selection. Then remove the check mark from the lock dimensions box. Then you can change the size and save. Hope this helps!
I tried posting but it doesn’t look like it updated. You have to choose “custom size” under the common crops. Then deselect the lock dimensions and you will be able to key in your size. You then have to save your changes. I hope this helps!
Another user who has spent valuable time trying to do something incredibly simple–change the size of an image for an MC email. This is intuitive and easy in any other software, not sure why it’s complex, if not impossible, here.
I thought I might be the only one struggling to resize since the changes were made to mail chimp editor. I have followed the instructions on the help link, but I am not able to resize a picture as instructed. The dimensions just revert to the original size before I can save. As others have said, it should be a simple task.
Well, I see I’m not the only one who is struggling with the image resizing issue… Huge waste of time. Please fix this.
I can not resize an image. I am so over this not working. Please tell me why and how to make this work. Super frustrated.
Your image resizing tool is confusing.
It does make the image smaller in terms of pixels; the problem is, the resized image is still automatically rescaled to fit its whole box in the html page.
So, it just fixes the problem of extremely huge images obliterating inboxes.
In most cases, however, what your users want is to make an image just appear smaller in its box in the email page.
When this happens,
– they try your rescaling function;
– the image size is reduced. but the image still takes the same room in the email structure;
– the image also looks worse due to the whole scale-down-scale-up process;
This is extremely annoying, and it makes your editor almost unusable.
I would also say that having to specify the width and height in pixels to resize the image is not intuitive at all – but that is an whole separate issue.
So far the only way to make an image appear smaller seems to be generating a WHOLE NEW IMAGE with larger padding.
Is this right? (I hope that I am just wrong, otherwise this would be crazy).
It still doesn’t work. Why dont you give us the old one back.
Resizing used to be so simple. Now it does not work. I have go back to Photoshop or Illustrator.
I am not technologically up-to-date! Please re-side the 3 photos that are not “getting saved”! Thanks in advance!
Mailchimp crashed while I was editing a newsletter. Now the editing windows appear with shrunken size or blurred icons, a pink colour appears sometimes and I cant view the text and the editing window on the same page. How can I fix this?
Try to clear your browser cookies and cache as this should help.
Hi! They haven’t done this. I can only crop the image but not resize it. Is anyone else experiencing this issue in November 2019?
Hi Jodie,
The auto-resize definitely is working for me. What internet browser are you using?
Jodie, I can resize, but only to fixed widths (half column or 1/3 column). I can’t choose any size I want.
The solution for awhile now is to UNLOCK the dimensions on the bottom left after you click to edit the image. You can then freely crop to what you want, either vertically or horizontally. Then click SAVE and you should have what you want.