OrganicWeb

Mailchimp Services for Medium & Large Organizations

You are here: Home / General Technology / What to do if 1Password won’t accept your password

What to do if 1Password won’t accept your password

Instructions to fix 1Password on Windows 10I recently decided to start using 1Password version 6 (I previously used 1Password 4). The reason I upgraded was to get access to 1Password Families and 1Password Teams. I uninstalled 1Password version 4 from all my devices and installed version 6 (as well as creating an online login).

On one of my Windows 10 PCs I just couldn’t get the new version of 1Password to recognise either my old or new password. I could login to 1Password online but the Microsoft Windows version and Google Chrome extension of 1Password wouldn’t let me login.

How to fix 1Password on Windows

I searched for an answer but eventually contacted 1Password support. Below is an amended response I received from 1Password (I’ve added a few additional details that worked to get 1Password to recognise my password.

  1. Open Windows File Explorer and enter the following in the address bar: LOCALAPPDATA%\1Password
  2. Rename data folder to backup-data
  3. Uninstall 1Password.
  4. Install 1Password.
  5. Open 1Password and sign in to your account.

I hope the instructions above help you sign-in to 1Password.

Watch Gary in action

Gary frequently adds Mailchimp instructional videos to his YouTube channel. Subscribe to keep updated.

→  Subscribe   ←

How to add an editable attachment to a Mailchimp campaign.

How to add, and send, coupon codes in Mailchimp.

Reader Interactions

Comments

  1. Sekhar says

    I was having the same problem with 1password. I tried getting in touch with support but was too time consuming. I googled my question and your link came up.
    Your advise was great. working now. Thanks a bunch..

    Reply

Leave a Reply