Many of us use Microsoft Visio for flow-charting and process mapping. MS Visio is widely used and has some very powerful and useful features. MS Visio however can be overwhelming for new users and is costly to use (a free alternative to MS Visio is OpenOffice Draw). For those who only flowchart occasionally or those […]
Procedures, Processes and Levels Defined
A lot of my work is spent designing and implementing ITIL processes. The one common denominator with all customers I work with is a lack of understanding that processes have various levels and that there is a substantial difference between a process and a procedure (or work instruction). Even if the stakeholder/s understand that processes […]