The Theory of Constraints (TOC) as offered by Eli Goldratt is a very powerful conceptual as well as practical tool of which every Business Analyst should be aware. Many MBA programs recommend the reading of ‘The Goal’ (authored by Goldratt) and cover the core elements of TOC in Operations Management … [Read more...] about ITIL, Quality Management and The Theory of Constraints
"Leading Change: Why Transformation Efforts Fail" published in the Harvard Business Review and authored by John Kotter is the definitive guide to the few steps critical to transformation success. Below are five specific additional steps which will greatly improve an organizations ITIL … [Read more...] about Five Steps to Improve your ITIL implementation
ITIL is a set of IT service related processes which define a common language and methodology of providing IT service to organizations. ITIL has been around since the 1980's when the U.K. government made the great decision to standardise IT Service Processes. ITIL was originally called the … [Read more...] about What is ITIL?
In his much heralded book 'the Gods of Management' Charles Handy introduced, as part of his four suggested organization cultures, the 'Person Culture'. This particular culture (as opposed to the other cultures of; Power Culture, Role Culture and Task Culture) was seen by many as a disruptive and … [Read more...] about Charles Handy the Open Source Entrepreneur
Management by Objectives (MBO) is a term and concept made popular by the late management guru Peter Drucker. In its simplest form, MBO is about communicating the vision, mission and strategy throughout the organization in terms that 'make sense' to the level of organization for which the objectives … [Read more...] about Why Every Company Should Embrace MBO