"Leading Change: Why Transformation Efforts Fail" published in the Harvard Business Review and authored by John Kotter is the definitive guide to the few steps critical to transformation success. Below are five specific additional steps which will greatly improve an organizations ITIL … [Read more...] about Five Steps to Improve your ITIL implementation
ITIL is a set of IT service related processes which define a common language and methodology of providing IT service to organizations. ITIL has been around since the 1980's when the U.K. government made the great decision to standardise IT Service Processes. ITIL was originally called the … [Read more...] about What is ITIL?
A Web Widget is essentially a piece of code which may be used on a web page without alteration being required. The most common widgets are advertising banners such as the Amazon banner below but may also be other content such as music, video, interactive games (see the end of this post for a game … [Read more...] about What are Widgets?
Management by Objectives (MBO) is a term and concept made popular by the late management guru Peter Drucker. In its simplest form, MBO is about communicating the vision, mission and strategy throughout the organization in terms that 'make sense' to the level of organization for which the objectives … [Read more...] about Why Every Company Should Embrace MBO