"Leading Change: Why Transformation Efforts Fail" published in the Harvard Business Review and authored by John Kotter is the definitive guide to the few steps critical to transformation success. Below are five specific additional steps which will greatly improve an organizations ITIL … [Read more...] about Five Steps to Improve your ITIL implementation
ITIL is a set of IT service related processes which define a common language and methodology of providing IT service to organizations. ITIL has been around since the 1980's when the U.K. government made the great decision to standardise IT Service Processes. ITIL was originally called the … [Read more...] about What is ITIL?
A Blog is typically a web page containing articles (often called 'posts'). Articles are added periodically and most Blogs encourage viewers to comment on the article. The vast majority of Blogs are maintained by individuals (such as this Blog). Blogs are part of what is known as Web 2.0 or Social … [Read more...] about What is a Blog
In his much heralded book 'the Gods of Management' Charles Handy introduced, as part of his four suggested organization cultures, the 'Person Culture'. This particular culture (as opposed to the other cultures of; Power Culture, Role Culture and Task Culture) was seen by many as a disruptive and … [Read more...] about Charles Handy the Open Source Entrepreneur
A Web Widget is essentially a piece of code which may be used on a web page without alteration being required. The most common widgets are advertising banners such as the Amazon banner below but may also be other content such as music, video, interactive games (see the end of this post for a game … [Read more...] about What are Widgets?
Just what are Digg, Mixx, Delicious, Reddit, Furl and the multitude of other 'sharing' and 'bookmarking' services? And more importantly, why should a website owner pay any attention to them? Often sharing and bookmarking services, and the ability to post to the services are combined such as with the … [Read more...] about Social Media Bookmarking and Sharing Services
Management by Objectives (MBO) is a term and concept made popular by the late management guru Peter Drucker. In its simplest form, MBO is about communicating the vision, mission and strategy throughout the organization in terms that 'make sense' to the level of organization for which the objectives … [Read more...] about Why Every Company Should Embrace MBO
The lyrics 'impending doom, it must be true' as sung by The Killers seems to be the general approach taken by mainstream media in response to the explosion of Social Media popularity. Suddenly many media outlets are battling to figure out just where their competitive advantage lies. This morning on … [Read more...] about Impending doom – Mainstream Media battles to adjust to Social Media
If you are like me and almost everyone else I know, then when you are going on holiday or are going to buy a new product or service you will google your destination or other search criteria. More often than not, the websites you view will have some social media content such as reviews from … [Read more...] about Companies are not Actively Engaging Social Media